Character in Management

CTI_Headshot-circle-mask-mattMatthew McCooe
Chief Executive Officer

I’m reading New York Times columnist David Brooks’ new book, The Road to Character, which explores how some of our greatest leaders and most admired thinkers have built strong moral characters. The book reads like a long but excellent commencement speech, and it blew me away. What struck me most is how closely the character traits that Brooks praises: kindness, courage, honesty, and faithfulness, are the same ones that I look for in senior management in our portfolio companies. Here is an excerpt from the book:

They radiate a sort of moral joy. They answer softly when challenged harshly, they are silent when unfairly abused. But they get things done. They perform acts of sacrificial service with the same modest everyday spirit they would display if they were just taking out the garbage. They are not thinking about what impressive work they are doing. They are not thinking about themselves at all. They just recognize what needs doing and they do it. Continue reading

Simplifying HR, Benefits and Payroll with Technology

JasonJason DeLaurentis
Corporate Benefit Planning Consultant

Whether your company is firmly established with hundreds of employees or is a new, two-man startup, managing your human resources, benefits and payroll functions is not an easy job. The employee responsible for those areas must stay on top of an increasing number of reporting rules, federal and state regulations and data management requirements, and, unless your systems are integrated, likely is not able to make complex decisions quickly. Tracking data through disparate manual systems and complying with myriad rules and regulations can be a costly drain on resources, leaving your employee frustrated and your company vulnerable to risk. Fortunately, new digital services designed to streamline these functions are cropping up everywhere. Read on to see if one might be right for you. Continue reading

Financing Growth Ventures to Minimize Equity Dilution

jackhayesJack Hayes
Venture Founders

An entrepreneurial team’s mission is to develop and grow its venture and to optimize the management team’s equity ownership stake. Significant growth usually requires substantial development and expansion capital, often in the form of equity investments. These investments take equity from the management team and put it in the hands of the investors who provide the capital for development and growth.

At BioHybrid Technologies and Sensor Technologies, two Shrewsbury, Massachusetts-based high technology startup ventures developing novel ways to treat diabetes, our management team raised over $50 million of technology development financing without any resulting equity dilution. We raised approximately $8 million through federal government and private foundation grants. We raised the balance—slightly more than $46 million—from three corporate alliances, which funded our two ventures’ technology developments in exchange for rights to the developed technologies. Continue reading

Meet Matt McCooe, CI’s CEO

mattbiositeMatthew McCooe
Chief Executive Officer

As the newest member of the CI team, I wanted to share some initial thoughts about the CI mission. More important, I would like to address the open question about how CI intends to accomplish our two objectives—job creation and generating a positive return on investments. Here are three key ways I believe we will win.

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The Valley of Death Just Got a Little Less Steep

margaretMargaret Cartiera
Vice President and Fund Manager

Bioscience innovators looking to bring their game-changing ideas to market know the task isn’t for the faint of heart. Regardless of the nature of the innovation, countless hurdles—everything from complex regulations to lengthy clinical trials, manufacturing snafus, competitive threats and more—must be scaled fast and furiously on the road to commercialization.

Perhaps one of the most difficult challenges life science entrepreneurs face while trying to bring their innovation to market is securing funding. Science is a risky investment. Most life science innovations require a great deal of time and money to get off the ground, and most investors cannot take risks on very early ideas or wait years for their investment to pay off. What’s more, the biggest investor in life science research—the federal government—has been paring back investments in recent years, leaving innovators ever more squeezed for sources of cash.

Ready for some good news? Continue reading

How to be mindful of human resources when you’re starting out

Amy HouriganAmy Hourigan
Vice President, Marketing and Communications

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not strategies.”

So said business exec and author Lawrence Bossidy—yes, the Lawrence Bossidy of GE and AlliedSignal fame. It’s important to remember, because when you’re focused on product or pricing or acquiring customers or pivoting, it’s your employees who will help you develop that product or justify that price or hook those customers—or even go back to the drawing board with you after your potential customers tell you that, hey, what we really want is X, not A.

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How to Nail Your Next Interview with the Media

Kelsea Michael


Kelsea Michael
Kelsea Michael Public Relations


For many, the thought of talking to the media can be nerve racking. But an interview doesn’t have to be stressful. Whether you have a national primetime TV appearance or a discussion with your hometown paper, there are some standard tips and tricks to follow that can not only ease your nerves, but also ensure success.

Whenever I’m training clients, I always make sure they adhere to my one and only rule for media interviews.  Sure, I have lots of advice, but only one rule, and that is to communicate with honesty, integrity and transparency. It’s what I call my deal breaker, so if you take nothing else away from this, please remember the rule when you do your next media interview. Many big news scandals could have been prevented if the key players communicated with honesty, integrity and transparency. Consider the recent scandal involving NBC’s Brian Williams, which was solely about misrepresenting the facts. Consider also the now-tarnished reputation of Alex Rodriguez. His history of lying to reporters about steroid use has cost him his credibility and has all but destroyed his personal brand.

With that in mind, here are the rest of my top tips for working with the media.

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VET Your Investor: Three Reasons Why the Source of Your Funding Matters



Douglas Roth
Director, Investments
Connecticut Innovations

Capital is the lifeblood of any startup. Because of this, too many entrepreneurs blindly charge forward raising money without understanding the importance of the process. Raising capital is generally not a skill that most startup executives have. Why? Well, for starters, fundraising is not something an entrepreneur does every day. It’s also a distraction from the important effort of launching and operating a business. A young company needs money and generally needs it now, but many entrepreneurs fall victim to the belief that four quarters from one funding source is the same as one dollar from another. But smart entrepreneurs aren’t so cavalier about something so important! Not all money is green. The sources from which you raise capital can make all the difference between success and failure.

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How to Improve Your Investor Pitch or Sales Presentation Right Now

Brandon Gearing
Marketing Coordinator
Connecticut Innovations

No matter your industry or business model, there will come a time when you’re going to have to convince someone that what you’re doing is worth their time and/or money. You’ll need to make money by raising venture capital or angel funding, getting a grant that will help win federal dollars, or by doing it the old-fashioned way: making a sale.

I’ve sat in on and reviewed a number of presentations and pitches, and my feedback is almost always centered on the same thing: focus on benefits and not features.

You’re extremely close to your business. The features are important to you. You might sell a software for personal finance that uses a patented intelligence algorithm. Great! But anyone considering giving you money is going to want to know what that means for them. Don’t make them ask.

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Want your customer base to explode? Build an army of zombies.

Amy Hourigan


Amy Hourigan
Vice President, Marketing and Communications
Connecticut Innovations


Quick quiz: What’s the most effective way to get new customers?

  1. Advertising
  2. Marketing
  3. Social media
  4. Public relations

Actually, it’s a trick question. The best way to bring in new customers is to create an army of current customers who will advocate for your brand. Most of us know that people trust their friends and colleagues far more than they trust advertising, but many of us don’t know how to get those referrals. A new book by Peter Shankman, out at the end of this month, shows you how. While many of the tips in Zombie Loyalists: Using Great Service to Create Rabid Fans (PALGRAVE MACMILLAN TRADE, 2015) seem obvious—hire nice people, for one—it’s surprisingly rare how few companies manage to do it.

The book offers a good reminder of everything you know you should be doing, but that you might be overlooking. Because hiring jerks—and committing other deadly customer service sins—could cost you business.

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